PERSONAL DATA PROTECTION NOTICE
Your details.
A specific purpose.
AEROTECH SUPPLIES PTE LTD ("AEROTECH", "we", "us" or "our") is responsible for personal data in its possession or under its control. This notice explains our handling of information submitted through this website's Contact enquiry and Quote list forms, in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA") and applicable regulations.
We use your contact details to respond to you and handle your requested quotation. We do not sell or rent your personal data, add you to marketing lists, or use your enquiry as permission for unrelated advertising.
1. What we collect
The personal contact fields requested are your name, email address and contact number. Name and email are required to send a website enquiry; the contact number is optional.
We also receive the company name and enquiry information you choose to provide, such as your message, product selections, configurations, quantities and requested delivery details. These may contain personal data if you include it. Please provide only information necessary for the enquiry, keep it accurate, and avoid NRIC or passport numbers, payment-card details, passwords and sensitive personal information.
If you provide another person's details, you must be authorised to do so and make this notice available to that person. We record your consent statement, notice version and submission time with your enquiry so that we can account for the permission given.
2. The purposes of collection, use and disclosure
We collect, use and, where necessary, disclose the information you submit to:
- identify your enquiry and contact you by email or, if provided, telephone about that enquiry;
- clarify product requirements, prepare a requested quotation, and follow up on that quotation;
- keep the correspondence and consent records needed to administer that request; and
- deal with your personal data requests, protect the enquiry service, or meet legal obligations where the law permits or requires this.
We do not request consent for marketing through these forms. We will explain a materially different purpose and obtain consent where required before using or disclosing your personal data for that purpose.
3. Consent and notification
Before sending an enquiry, you must actively tick the unticked consent box beside the form. The box links to this notice and identifies the enquiry and quotation purposes. Browsing the catalogue does not require you to provide contact details.
You can choose whether to provide an optional phone number or company name. If you do not consent to the use of the information needed to handle your request, we cannot process that request through the website form. Consent is limited to the purposes explained here and does not remove any rights or protections under the PDPA.
4. Who receives the information
Enquiries are forwarded to sales@aerotech.com.sg. Access within AEROTECH is limited to personnel who need the information to handle the request or meet our legal responsibilities.
Our website uses FormSubmit (formsubmit.co) to process form submissions and forward them to that mailbox. Hosting, email and technical support providers may also process information as necessary to operate and support this service. FormSubmit's documentation states that submissions are retained in its archive for 30 days; this does not delete separate email copies held by AEROTECH. Its privacy information describes its processing.
We limit disclosures to what is necessary for these purposes, or what the law permits or requires. We do not give your contact details to manufacturers or other businesses for their marketing. If a disclosure beyond our service providers is needed to handle your request, we will explain it and obtain consent where required.
Providers may process information outside Singapore. Overseas transfers must meet the PDPA's transfer requirements, including a comparable standard of protection where required. Ticking our form's consent box does not waive these requirements.
5. Protection, accuracy and retention
AEROTECH is responsible for reasonable administrative, technical and physical security arrangements appropriate to the personal data it holds or controls, including limiting access and guarding against unauthorised access, disclosure, alteration, loss or disposal. No system can guarantee absolute security; this does not reduce our statutory responsibilities.
We take reasonable steps to keep information accurate and complete where required, and you can contact us to update the details you provided.
We retain enquiry correspondence, quotation information and consent evidence only while needed for the stated purposes or a legitimate legal or business requirement. We must stop retaining identifiable personal data, or anonymise it, once those needs no longer apply. Information needed for a legal obligation, an unresolved request or a dispute may be retained for that reason. This notice does not promise automatic deletion of mailbox copies after 30 days.
If a personal data breach occurs, we will assess it and take appropriate steps to contain it. Where notification is legally required, we must notify the PDPC as soon as practicable and no later than three calendar days after determining that the breach is notifiable, and notify affected individuals as soon as practicable where required.
6. Browser storage and technical services
Your Quote list product selections are stored in your browser so you can return to them. You can remove selections using Clear list or clear your browser's website data. The quote-list storage does not intentionally save the contact details entered into the forms.
Hosting and delivery providers may process technical information, such as IP addresses and browser or request information, to deliver and secure their services. The Contact page also embeds Google Maps; loading the map can disclose technical information to Google. External services apply their own privacy terms. Please share only information needed for your enquiry.
7. Access, correction and withdrawal
You may contact us to request access to personal data we hold or control about you, information about its use or disclosure during the preceding year, or correction of an error or omission, subject to the PDPA's conditions and exceptions. We may ask for reasonable information to verify your identity or clarify the request. Please do not send identity-document copies through the enquiry forms.
We will respond to access and correction requests as soon as reasonably possible. If we cannot provide access or make a correction within 30 days, we will tell you in writing within that period when we expect to respond. Any permitted access fee will be explained before the request is processed.
You may withdraw consent at any time by giving us reasonable notice through the contact details below. We will explain the likely consequences and stop the relevant collection, use and disclosure, including by our agents or data intermediaries, unless continued processing is permitted or required by law. Withdrawal may affect our ability to continue handling your enquiry or quotation. It does not automatically require deletion of records that must lawfully be retained.
You can also raise a privacy concern or ask about our handling of your data. Your right to contact the Personal Data Protection Commission is unaffected.
8. Contact us about personal data
Please address privacy questions, access or correction requests, withdrawals and complaints to AEROTECH — Data Protection Officer (DPO).
- sales@aerotech.com.sg (subject: Personal data request)
- Telephone
- +65 6544 2783
- Address
- AEROTECH SUPPLIES PTE LTD
Blk 9004, Tampines Street 93, #04-90, Singapore 528838
WEBSITE & QUOTATION TERMS
9. Using this catalogue
This website provides product information and a way to request a quotation. Adding an item to a Quote list or sending an enquiry does not place an order, reserve stock or create a purchase contract. Product specifications, configurations, availability, lead times and any commercial terms must be confirmed in AEROTECH's written quotation and the agreed order terms.
Please use the forms for legitimate enquiries, provide information you are entitled to share, and do not submit unlawful, abusive or malicious content. Manufacturer names, images and other third-party materials remain subject to their owners' rights.
These website terms and this notice are governed by Singapore law. Nothing here excludes a right, remedy or responsibility that cannot lawfully be excluded, limits your PDPA rights, or replaces separately agreed supply terms.
10. Updates and legal references
The effective date and notice version appear above. Changes will be published on this page. A later version does not retrospectively expand your consent; we will give further notice and obtain consent for a new purpose where required by law.
Relevant official references: Personal Data Protection Act 2012 and the PDPC's data protection obligations overview.